Get in Touch With Us
This is the page to use when you want to reach the editorial team behind Crypto & Bitcoin Casinos. We research and rank crypto casinos that accept US players, and readers write to us for all sorts of reasons: a bonus term that reads differently on the operator's site than in our summary, a withdrawal that has not arrived, a coin that is no longer supported, or a question about how offshore licensing actually works. All of it is welcome, and corrections are the messages we act on fastest.
Email is the only channel we run. Write to [email protected] and a person on the team will read it. We aim to reply within two business days, and longer during periods when we are re-verifying a large batch of sites.
A note on how we make money: some links on rank17.com are affiliate links, and we may earn a commission if you open an account through one. That relationship does not decide rank order or ratings, and it does not buy a favourable write-up. If you think a page reads like it does, say so in your message — that is exactly the kind of feedback we want.
What we can help with, and what we can't
| We can help | We can't help |
|---|---|
| Correcting a bonus figure, wagering requirement or coin list on our pages | Releasing, unlocking or crediting a bonus on an operator's account |
| Flagging an operator's pattern of slow or blocked payouts for review | Recovering funds, reversing an on-chain transaction or overturning a closed account |
| Explaining in general terms how KYC, licensing or crypto withdrawals typically work | Giving legal or tax advice on your situation, or advising on ways around geoblocks, state restrictions or verification checks |
| Pointing you toward responsible gambling resources | Acting as a regulator, ombudsman or dispute-resolution service |
| Partnership, media and data enquiries | Guaranteeing placement in our rankings in exchange for anything |
We are an independent publisher, not a licensing body and not a customer-support desk for any casino. If your issue is with a specific account, the operator's own support team has to resolve it. Your message still helps us: repeated reports about the same site change how we weight it.
How to write a message we can act on
- Name the site and the page. Tell us which operator you mean and, if it is a correction, which page on rank17.com it appears on.
- Quote the exact wording you are disputing, from our page and from the operator's terms if you have both.
- Add dates. Bonus terms, coin support and payout speeds change often. A date tells us whether something has drifted or was wrong from the start.
- Include the coin and network for any payment issue — BTC on Bitcoin, USDT on Tron versus Ethereum, LTC, ETH, USDC or DOGE. Fees and confirmation times differ enormously between them, and the network is usually the answer.
- Never send credentials. No private keys, no seed phrases, no passwords, no 2FA codes, no ID documents. We do not need them and will not ask. Anyone who does ask is not us.
Reporting a problem with a casino we list
Payout complaints carry the most weight with us. When you report one, the useful details are the withdrawal amount and coin, the date you requested it, what the site said the processing window was, whether verification was requested mid-withdrawal, and any withdrawal limit or pending period you were told about afterwards. That is enough for us to compare the advertised behaviour with what readers describe.
We treat advertised payout speeds as advertising, not as measured results. We research and verify what operators publish; we do not deposit, play or withdraw. So reader reports are a genuine input, not a courtesy.
Questions about the sites we rank at the top
A lot of incoming mail is about the specific offers on our ranked lists. Three of the most asked-about, with the conditions that usually prompt the email:
BetPanda — 10% Weekly Cashback
Our highest-rated entry at 10.0, mostly because a weekly cashback percentage is easier for a reader to reason about than a stacked multi-deposit match. Cashback is typically calculated on net losses over a defined period and paid on a fixed day, and the qualifying period, minimum activity threshold and any wagering or expiry attached to the credited amount are set by the operator — read the promotions page before you rely on the headline number. The limitation readers raise most: cashback only returns value if you have already lost money, so it is not a bonus in the deposit-match sense and it does nothing for a first session. Editorial rating, not a customer-review score.
CoinPoker Casino — 150% Welcome Bonus up to $2,000
Rated 9.9. It stands out on our lists because the casino sits alongside a poker room, which suits readers who came for cash games and stayed for the slots and live tables. A 150% match to $2,000 requires a substantial deposit to reach the cap, and matched funds carry playthrough requirements, a time limit and game-weighting rules — table games and live dealer usually contribute far less than slots, if they count at all. Check the minimum deposit, the maximum bet allowed while a bonus is active and the expiry window on the operator's terms page. Limitation: a poker-led platform generally has a narrower slot and live-dealer catalogue than a pure casino, and a $2,000 headline is irrelevant to anyone depositing small amounts.
Cryptorino — 100% Match Bonus Up To 1 BTC + 10% Weekly Cashback
Also 9.9, and the one we get the most questions about, because the cap is denominated in Bitcoin rather than dollars. That matters: 1 BTC is a moving dollar figure, so the real ceiling on your match depends on the BTC price at the time you deposit, and the same volatility applies to any balance you leave in BTC. The paired weekly cashback softens a losing week, subject to the operator's qualifying period and any wagering on the credited amount. Limitation: a BTC-denominated cap adds price risk to the bonus itself, and the match will come with wagering multiples, a time limit and excluded games — figures nobody should treat as claimed until they have read them on the site.
Beyond these, readers write about the rakeback and cashback structures at Punkz (20,000 USDT welcome bonus plus 15% cashback), Hyperlucky (20% daily cashback up to $10,000 plus 100 free spins), Winna (up to 60% rakeback and 25% instant cashback), Thrill (up to 70% rakeback plus 10% cashback), BC Game (four match bonuses up to $4,000 plus 400 free spins), Wild.io (up to 350% across three deposits plus 200 free spins) and Vave (up to 550 USDT plus a free bet and 5% cashback). Every one of those headline figures is subject to wagering or playthrough requirements, time limits, eligibility rules and maximum-bet caps set by the operator. Free spins carry their own wagering and per-spin value limits. If our summary of any of them does not match what you see on the operator's page, tell us and we will re-verify.
Payment and money questions we can answer generally
We cannot see your account, but we can explain the mechanics. Using our site costs nothing — the money side is entirely between you and the casino.
- Funding play. Crypto casinos serving US players run on on-chain deposits and withdrawals. You send from a self-custody wallet or an exchange account to a deposit address the casino generates. Common coins across our listings are BTC, ETH, LTC, USDT, USDC and DOGE, with wider altcoin support at some sites.
- Fees and timing. Network and gas fees are charged by the blockchain, not the casino, and vary by coin and congestion. Ethereum gas can dwarf a Litecoin fee; USDT on one network can cost a fraction of USDT on another. Deposits credit after a set number of confirmations, so "instant" refers to the casino's internal processing, not the chain.
- Getting paid out. Withdrawals go back on-chain to an address you supply. Operators set their own minimum and maximum withdrawal limits, daily or monthly caps, and pending periods, and may request identity verification before releasing a large cash-out even on a site advertised as low-verification. Send to the wrong network and funds are usually unrecoverable.
- Volatility. Holding a balance in BTC, ETH, LTC or DOGE means its dollar value moves while you play. Stablecoins such as USDT and USDC are used specifically to hold value in dollar terms and sidestep that swing. Neither removes the risk of losing the money you wager.
- Tax. US players are generally liable for tax on gambling winnings and on crypto gains. This is general information only — consult a qualified tax professional about your own position. We do not answer individual tax questions, and we will not discuss anonymity as a way to avoid reporting income.
Game and fairness questions
Another common thread in our inbox: what you actually get at the sites we rank. Broadly, the catalogues break into slots from third-party studios such as Pragmatic Play and NetEnt; live dealer rooms running blackjack, roulette and baccarat with real croupiers, often supplied by Evolution; RNG table games; and crypto-native originals — crash, dice, plinko and in-house variants built by the operator. Availability of any specific studio or title varies by site and by your location, so treat the categories as the guide, not a guaranteed list.
Originals are frequently provably fair, meaning each round's outcome can be verified against published seeds. Third-party slots and live tables rely instead on RNG certification and independent audits. If you have a fairness concern, the operator's verification tool or audit documentation is the first place to look, and we are happy to explain how to read either.
Sportsbook and poker enquiries
Several operators on our lists run more than a casino. CoinPoker is built around a poker room, and sites including Vave and BC Game pair casino play with a sportsbook; Vave's welcome package includes a free bet, which is a sports promotion rather than a casino one. Those product lines have separate terms: sportsbook bonuses usually carry minimum odds and settlement rules instead of slot-style wagering multiples, and poker rake and rakeback work on different math again. If your question is about a sports or poker promotion, say which product you mean — the casino terms will not answer it.
Legal standing, eligibility and age
You must be at least 18 to gamble at the sites we cover, and 21 or older where the operator's terms or your state's rules set that as the minimum. Check the site's own minimum age before registering. Nothing on rank17.com is intended for anyone under those ages.
There is no federal legalization of online casino gaming in the US. The crypto casinos we review are almost always offshore and licensed in jurisdictions such as Curaçao or Anjouan — not by any US regulator. Regulated online casino gaming exists in only a handful of states, and those licensed operators do not run on crypto. For most US players, offshore crypto casinos therefore sit in a legal grey area. We will not tell you it is illegal for you to play, and we will not tell you any of these sites is legal or available in your state. Availability differs by state, operators self-restrict certain states, and you need to check your own state's laws and the operator's terms of service. Points here are general information, not legal advice — speak to a qualified professional about your circumstances.
Because these sites are licensed offshore, the player protections and self-exclusion tools you would get from a state-regulated operator may not apply, and dispute routes are limited. That is a real difference, and it is one of the things we weigh when we rank.
How we assess the sites we list
Our ratings are editorial. We research and verify published information — supported coins, stated withdrawal limits and processing windows, bonus terms including wagering and expiry, licensing claims, game and studio coverage, verification requirements, security features such as 2FA, and the responsible gambling tools on offer. We do not deposit, play or withdraw, so we never present an advertised payout speed as a measured one. Commission does not influence rank order, and no operator can pay for a rating. Findings on our pages reflect what we could verify as of Sep 23, 2026, and we re-check when terms change or when readers tell us something has moved.
If gambling has stopped being fun
Gambling costs money and most players lose over time. It is not a way to make an income or fix a financial problem, and crypto does not change that — it adds price risk on top. If your play is causing you concern, free confidential help is available through the National Problem Gambling Helpline at 1-800-GAMBLER. Offshore sites may not offer the deposit limits, cooling-off periods or self-exclusion registers that state-regulated operators are required to provide, so consider bank- or device-level blocking tools alongside whatever the site offers. If you mention this in your email, we will reply with resources and nothing promotional.
Press, corrections and everything else
Partnership, media and data-request enquiries go to the same address — [email protected] — with "partnership" or "press" in the subject line so it reaches the right person. Operators and agencies are welcome to send updated terms or corrections; we will verify them against the live site before we publish a change.
If you are still deciding where to play rather than reporting a problem, it is worth reading our comparisons first and then checking the operator's terms directly — and our guide to casinos outside the GamStop scheme is useful if self-exclusion coverage is part of what you are weighing. Then write to us with whatever is still unclear. No rush, and no obligation to sign up for anything.